Support

We're glad to help with anything about Classbeat.

Email support@classbeat.app and include your device model and iOS version if you're reporting a problem.

Beta testers

If you're testing Classbeat through TestFlight, you can also send feedback directly from the TestFlight app: take a screenshot while using Classbeat and choose Share Beta Feedback. Contact Support in Classbeat's Settings opens an email with your app version and device details already filled in.

Common questions

I don't hear cues with my phone locked. Check that your volume is up and that you allowed notifications for Classbeat when you first started a class (Settings, then Notifications, then Classbeat). Cues play even when your phone is set to silent.
My music gets quieter during cues. That's Lower Music for Cues. You can turn it off in Classbeat's Settings under Sounds.
My classes don't appear on my other device. Make sure both devices are signed in to the same Apple Account with iCloud turned on, then open Classbeat on each. Changes usually appear within a minute.
Can I use Classbeat in Spanish? Yes. Classbeat follows your device's language. To use a different language just for Classbeat, go to Settings, then Apps, then Classbeat, then Language.